Privacy policy

01What we collect

Your email address, the plan you bought, and the eSIM details we issue to you (ICCID and activation code).

Payment details are collected and processed by Stripe. We receive only a payment confirmation, never your full card number.

02Why we use it

To deliver your eSIM, show it in My eSIMs, send your QR code and order emails, answer support requests, and meet legal and accounting obligations.

03Who we share it with

Stripe (payments), our eSIM network partner (to issue your eSIM), and our email provider (to send your QR code). We do not sell your data.

04On your device

We store your recent order links and language choice in your browser’s local storage so My eSIMs works without an account. Clearing site data removes them.

05Website connections

Your browser requests the site from its hosting service and may request fonts and travel photographs from external services. Those services receive connection information, such as your IP address, as part of serving the requested content.

06How long we keep it

Retention periods depend on the type of record and applicable accounting, tax and dispute requirements. A production retention schedule and deletion process must be confirmed by the operator.

07Your rights

You can ask for a copy of your data, or ask us to correct or delete it, by emailing us. Where applicable you may also complain to your local data protection authority.

08Policy status

This policy is a working draft. The legal operator name, registered address, applicable legal bases, processor list, retention periods and international transfer safeguards must be confirmed before it is treated as a final production notice.